What people really say about AT&T
Who knows AT&T better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
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1563 AT&T customer reviews.
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Sayed S | 07-31-2023
They do not value customers time.
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Betty J | 07-31-2023
internet speed so slow my guest had to go to Starbucks to complete online classwork.
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Doug E | 07-31-2023
the ATT fiber internet is unreliable. Down three times this month with the latest being down for 3 days now. Cell service is spotty at best in our home and through town
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Patrice W | 07-30-2023
Worst ever. Our home phones and intetnet have been down for 1 week. Promises,promises,promises.
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Tom C | 07-25-2023
I left AT&T four years ago and was going to give them another chance because I am unhappy with my current provider. Their internet offerings are now worse than when I left them four years ago due to slow speed, cost, reliability, and customer service issues. I checked for internet speed in my area (their ad said up to 1GB speed), and the highest offered was 25MB. Basically, they convinced me that they are not worth even evaluating.
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Wesley B | 07-25-2023
The cost is no where near what I'm paying for. $55 a month on top of a $100 sign on fee? And all I get is 18 megabits, not megabytes, a very very important distinction. This garbage is borderline dialup speeds
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Sandra G | 07-24-2023
I have AT&T internet only. Since we had fiber installed, the service has been worse. It constantly loses the connection and takes forever to load anything. I'm actually considering changing to a different service provider.
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Hussein A | 07-22-2023
I have been a customer for 15 years and was loyal to you. I have never ever been disrespected like today when I called your team. I paid my bill regularly and I was charged $229 plus another $148. Which I paid. When I spoke with them, no one understood the bill and the second person handling my call (at 1pm) was rude and condensending.
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Jerome K | 07-22-2023
Worst service I have ever had in my 66 years as an adult to replace a power supply damaged by lightning strike. Took 2 weeks and 3 no show service appointments to replace a part that if they had sent to me would have taken 30 seconds, but they would not do that. Time to make each of 4 appointments was almost a hour each time. Rep on the phone very had to understand and info on my account had to be repeated several times as I was sent to 3 different reps with long periods of horrible music while waiting for the next rep to pick up the call. But before the repair could be made they did manage to send a sales rep to sell me on other services. I will get another internet provider ASAP.
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