What people really say about Mediacom
Who knows Mediacom better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
But otherwise, take user reviews with a grain of salt—most people write them when they’re angry.
(5/5)
“I prefer Mediacom over anyone else because I have had service for many years, and I have never had a problem that could not be solved through customer service.”
–Maisha B.
(2.5/5)
“Although the speed seems to be fairly good it is very expensive compared other internet services in my area.”
–Tracy S.
(0.5/5)
“The cable is fine, always working, but the internet is atrocious. 26 disconnects in 3 days, after 3 service calls is unacceptable.”
–Heather L.
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Read our Xtream Powered by Mediacom customer reviews.
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205 Xtream Powered by Mediacom customer reviews.
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Jeffrey B | 07-28-2023
Their service is horrid.
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Armida B | 07-25-2023
The Media com office staff at the end of my block have horrendous Internet service as well. Allegedly, they are upgrading to optical. It has been 2 months with about 75% service. It seems to me there should be a discount for poor service. I have been a customer for years and this is the Worst I have ever seen. See once I stream TV, I am cut off most of the time with the constant buffering. Not good!
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Bill H | 07-22-2023
Horrible customer service. Extreme latency, packet loss and jitters. No good for online cad use or gaming. For movies and general browseing then you would be paying too much. 8 Service visits, only one technician actually fixed anything. Annual price hikes.
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Mare C | 07-21-2023
Our development is stuck with Mediacom due to builder relationship with Mediacom. The service provided, and the speed provided is absolutely horrendous and we have been complaining to them for years. They honestly don’t care and raise rates constantly. We have Internet only and it goes up monthly. strictly Internet is up to $130/MONTH!! RIDICULOUS!!
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Zachary H | 05-03-2023
They are VERY lucky there is only 1/2 star as the lowest rating. I have had Mediacom for about 4 years and EVERY single summer there are endless issues with connectivity, upload speed, and customer service. They are always threatening to charge me service fees to come and fix the connections that they put in. The customer service is terrible and I have to wait 3-10 days for some appointments. If there were any other decent options to switch to I would gladly pay 10 times the monthly rate just to get out of this terrible internet service provider. There is absolutely no good reason to ever use their service. I wish I had any other option for gaming and smart home speeds. I have had tech visits over 30 times and they always "have work orders around town" or "it must be an inside-the-house problem". I have three wifi 6 hot spots that I own and a top-of-the-line modem that cost $200 by itself. I have invested over $1000 in internal wifi components to ensure that it is not an internal problem. I have also had a friend who is in cyber security come and check and confirm that all of my equipment is up to date, running properly, and hooked up correctly. If there is any way that you could find ANY other provider for your home internet service PLEASE SAVE YOURSELF THE HEADACHES, ISSUES, AND COMPLETELY UNRELIABLE SERVICE.
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Tom E | 04-26-2023
Worst internet service I’ve had since dial up internet …. And dail up was more reliable…. Don’t buy Mediacom internet in the lake crystal mn area … the infrastructure is so bad during any time after 4 peak hours cause speeds to drop to less than 40mbps and everyday …. I pay 150 a month for 1 gb and only receive that speed and hour or two a day max at all other times it completely unusable… 2 years running with this issue with zero help …. Do anything you can to not waste your money with them at all cost …
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Rhapsody C | 04-16-2023
very over priced compared to other services.
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Joseph P | 04-03-2023
Since February, internet disconnects multiple times a day. Work from home wife has to go to her mothers every day. No technicians can fix it, and only 5 days credit on my bill. Worst service and company. Please get fiber in my neighborhood...
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Lutz V | 02-05-2023
Refiner is the internet and phone provider that I’ve been with for a number of years. Their prices are reasonable. They do not have data caps like mediacom. I signed up with rsfiber as soon as they put the fiber in the ground here. I will never go back! Mediacom had numerous outages, usually right before a weekend and of course no technician would be available until sometime the following week.
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