What people really say about Xfinity
Who knows Xfinity better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4.5/5)
“I have had Xfinity for more than a decade and for the most part there are no issues. Their customer service is a huge improvement over Verizon!”
–J. Havens
(5/5)
“Great service, fast speeds.”
–W. Stevens
(3/5)
“Xfinity is cheap-ish and on time with appointments but their service and support services are not satisfactory.”
–O. Blagg
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1783 Xfinity customer reviews.
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David G | 08-02-2023
You need help getting set-up? Forget it. Worst customer service I have ever experienced. Can’t get help to set-up a connection, and chat service does not help. Can’t talk with a human for several days on a “call back”. Hours of frustration. Going to pay more with ATT for slower service so I can get internet. All anyone at Comcast wants to do is to sell you additional services.
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Adriene T | 08-02-2023
I manage the account for my parents and customer service is atrocious. It took hours to manage their account today between chatting with an agent, getting on the phone with an agent, and finally getting online to do it myself. Awful. Awful. Awful. And not worth the cost.
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Eddie R | 08-01-2023
I recently attempted to add to my account, and it was the worst experience I have had to date. First I was on the phone for almost two hours and when we thought we were finished, they couldn't complete the order. Called back the next day on the phone for another long period of time, got Parton what I wanted but when the technician came out everything was fine until I had to sign the agreement, the bill was $45 more than what was quoted on the phone and they didn't have all the equipment. I've decided to go with another company and remove my service. This was a very bad experience just trying to upgrade services. Shouldn't be that hard and misleading for consumers.
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Linda V | 07-31-2023
We’ve had Xfinity ( Comcast) for many many years. Only because they basically have a monopoly in my area. There are very few choice. In the past we’ve had their cable service, internet and phone. Now only internet because we’ve found better value elsewhere. Their customer service is abysmal. Over the years I have had a couple of good customer service agents., but generally it’s a process to get to a real person and even harder to find someone who can help you. Continual service interruptions, over and over. Daily for a while, then it works again, then interruptions again. Of course, not their fault…. Upgrade the equipment, the service, the speed, buy additional equipment. Which we did and it still sucks. Very frustrating. If there was another viable option I’d switch in a heartbeat.
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Walter M | 07-31-2023
I have been busy an Xfinity customer do for decades. Their customer service is pitiful. Xfinity is offering new customers basement bargain prices for new customers only. Customer Service said they have Senior Citizen discounts but after I committed to a 2 year plan I was told they don't have a Senior Citizen discount in Virginia. I was flat out lied to. And the speed they profes to offer is also a fabrication. I am supposed to be able to get 400 mbps but speed tests done at best gets me 30 mbps. Buyer beware!
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Mary C | 07-30-2023
Forget trying to get Xfinity to resolve any issues. I'm 2 days into concerns about my wi-fi speed wreaking havoc on my ability to do simple things like watch Roku and very minimal internet stuff. TV no longer works...have called ROKU and they say to call ISP (Xfinity) to check speed. It's a rat race trying to speak with a person and even then you have no resolutions. I'm gonna search for another ISP in my area and hope to get lucky...not sure why (all of a sudden) my service has been less that consumer friendly. Throtteling maybe? Not sure.
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Bruce W | 07-30-2023
My comments are on behalf of my parents account. Their issue has been with the Peacock app, which was originally free of charge but now has a monthly subscription fee. It worked fine while it was free, but has remained inaccessible since the monthly charge began June 26, 2023. Numerous attempts by phone and in person have been made to resolve this problem Xfinity created, with no success. My research shows me many others were/are in this same situation, yet each Xfinity contact we have made we are told they know next to nothing about it and offer no solutions to resolve their problem. The Peacock app worked fine when it was free, now it doesn't now that they are charging for it's use. How hard can this be for them to understand and correct? Please let me know if any of you have had this issue and if you have had any luck getting it resolved. My mom is beside herself over this and she does not rattle easily.
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Mohamed A | 07-30-2023
The worst customer service that has ever existed. Billing problems every time and the dumbest customer agents ever.
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Ted T | 07-30-2023
Terrible customer service. Getting through the automated system is almost impossible. Finally getting through to a live person is more useless than the automated since they don't understand the problem and keep suggesting useless actions. Basically, Xfinity is charging for data usage exceeding cap limit on an account that has no users and is using no data. They can't explain why their system is showing 45 GB per day usage which is a large amount and would require video streaming 24 hours a day (nobody is there).
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