5 altafiber Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Tom P | 07-27-2023
just installed yesterday. they didn't record email correctly. I didn't receive an account number. can't get one for 10 days. can't set up apps or extras. customer service was absolutely no help. just as bad as Spectrum, maybe worse
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Cindy N | 07-26-2023
Was having major issues with tvs. Tech came out on a Friday. Replaced all the equipment, modem, and 2 TV boxes with their new set up. Still had issues with the tvs, wouldn't connect with the internet. Which was also dropping. A tech came out on Saturday. He replaced the outside box and HDMI cord on 1 tv. Worked for one day. 3rd tech came in Monday and stated that out bedroom TV was possibly had a bad HDMI connection. Asked him why these TVs weren't connecting right away. He stated that we probably need a booster. What! Never had an issue with the old equipment connecting until the outside went bad. They are using eero equipment and on the app they are pushing to sell boosters. The 3 techs that came were extremely nice and respectful. But getting a booster is a bunch of crap. Will be switching. So done with Altafiber
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Michael S | 04-12-2023
Altafiber run by incompetence . My TV service went out 3/29. They said that my account was deleted by mistake, and it would take them 24 hours to fix. On 3/31 it hasn’t been fixed, called and they said that the ticker was upgraded to the next tier and prioritized. They would call me 4/3 to verify that it was fixed. They called on 4/3 and told me that it would be another 48 hours before their IT department could fix the issue. Received a voicemail on 4/6 or 7 stating that they are still working on getting my TV service working. Received a voicemail on 4/10 stating that my service would be restored in 48 hours. They deleted my TV service by mistake. Their IT people could not get my service working. Over 3 weeks. My Alta fiber internet is working fine. So I’m going to streaming services.
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Sallie B | 04-10-2023
Terrible customer service, I will be canceling my service
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Dot S | 03-25-2023
I have 500 mpg and it works good most of the time, however, it keeps dropping in and out the past 2 months and no one is able to fix the issue. I was told by friends and relatives they had same issue and decided to switch. I was told by service they will contact me when they are able to fix issue. I'll hang tight for a minute, giving them another chance. If no results, I'm out
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